FedEx Service Guarantee

These are the guarantees, straight from the FedEx website:

• FedEx Express (U.S.) Money-Back Guarantee
• FedEx Express International Terms and Conditions
• FedEx Ground Tariff

Their Money-Back Guarantee:

"We offer a money-back guarantee for our services. This guarantee can be suspended or revoked at our sole discretion without prior notice to you. At our option, we will, upon request, either refund or credit your transportation charges in the event of a service failure (which means delivery of your package 60 seconds or more after the published delivery commitment time for the selected service and destination, except as otherwise described in these terms and conditions). This money-back guarantee is your exclusive remedy in the event of a service failure for the recovery of all or any portion of the FedEx charges for a shipment. If the money-back guarantee is suspended, there is no remedy or recovery of charges for a service failure. To qualify for a refund or credit due to a service failure, you must notify us of the service failure and request a refund or credit of your transportation charges in compliance with the conditions listed below. If you do not comply with these conditions, you are not entitled to receive a refund or credit and cannot recover compensation for a service failure in any lawsuit:

1. "Requests for refund or credit of transportation charges due to a service failure must be submitted via the invoice adjustment feature on fedex.com, our telephone invoice adjustment system at 1.800.622.1147, or, if you are a registered user, our Internet application FedEx Billing Online at fedex.com.
2. Your notification of a service failure must include your FedEx account number, if any, the airbill or package FedEx tracking number, the shipment weight, the date of the shipment, and the recipient’s name, address and ZIP code.
3. All requests for refund or credit of transportation charges must be received via one of the approved channels within 15 calendar days of the invoice date or within 15 calendar days from the ship date if you are paying by credit card or in advance by cash, check or money order.
4. A partial payment against an invoice is not considered a request for invoice adjustment or notice of a refund request. A notification of the reason for an unpaid charge with your payment is not considered a request for an invoice adjustment or notice of a refund request if the reason relates to a service failure.

"FedEx will not be obligated to refund or credit your transportation charges under the Service Failure Guarantee if:

1. "We provide you with proof of timely delivery, consisting of the date and time of delivery and name of the person who signed for the shipment, or service exception information reflecting that the failure to deliver timely resulted from circumstances described under the Liabilities Not Assumed section.
2. The service failure resulted, in whole or in part, from any of the circumstances described under the Liabilities Not Assumed section.
3. The FedEx account number provided for payment of transportation charges was not in good credit standing.
4. The shipment was scheduled for delivery during the seven calendar days before December 25th via any FedEx Express U.S. or FedEx Express Freight U.S. service, and was delivered within 90 minutes of the published delivery commitment time for the selected service and destination.
5. The shipment was undeliverable or returned.
6. The shipment was delayed due to an incorrect address or ZIP code or the unavailability or refusal of an appropriate or eligible person to accept delivery or sign for the package, including signatures obtained via FedEx Delivery Signature Options.
7. The shipment was delayed due to security or other regulatory delays.

"The following limitations also apply to the Service Failure Guarantee:

1. "Credits for transportation charges will be applied to the payer’s account only, and refunds will be made payable to the payer only.
2. Only one refund or credit is permitted per package. In the case of multiple-piece shipments, the money-back guarantee applies to each package in the shipment. A refund or credit will be given only for the portion of the transportation charges applicable to those packages in the shipment as to which there was a service failure.
3. The money-back guarantee for shipments destined for areas outside our primary service areas applies only to the portion of the transportation provided directly by us.
4. Shipments scheduled for delivery on a holiday will be delivered the next business day. Observance of local holidays (e.g., Mardi Gras, St. Patrick’s Day) may cause delivery delays. In both circumstances, the delivery commitment for application of the money-back guarantee policy will be extended for a period equal to the length of the holiday.
5. The FedEx Money-Back Guarantee does not apply to any shipment containing dangerous goods or dry ice.