- What's it going to cost me?
- Is there any contract or obligation?
- Will this upset the carriers?
- Can I claim the service failure refunds myself? Why should I use you?
- Why use Refund Retriever instead of claiming the refunds myself?
- How much savings can I expect?
- How do you know what I ship each week? Do I need to send you a weekly file?
- Do you take the refund and then forward the rest to our company?
- How does Refund Retriever differ from other companies?
- What types of refunds are possible?
- What type of transactions can Refund Retriever detect and help fix?
How do the carriers make this process more challenging? Details here.
Q: What's it going to cost me?
We charge a percentage of the refunds recovered. Just a fraction of the money you're currently not recovering. We do not charge any setup or monthly fee. We get paid after the refund appears on your FedEx or UPS invoice! If there is no refund, you owe us nothing.
Q: Is there any contract or obligation?
There is no contract and no obligation. If at any time you want us to stop tracking your shipments, just send us an email telling us to stop. This is a totally risk free offer.
Q: Will this upset the carriers?
No, except that they’d rather keep your money than return it to you! These are the guarantees they offer to everyone. They offer a delivery guarantee because they want your business...what they don't tell you is how confusing and time consuming it is to get your refund. They count on the fact that most people don't even ask for their refunds. Why not start today!
Q: Can I claim the service failure refunds myself?
Absolutely, you can -- but most companies never claim these guaranteed refunds because:
- They don't know the shipment is late unless the recipient calls to complain.
- They don't want the administrative hassle of claiming the refund.
- There isn’t enough time in the day to track hundreds of shipments when the majority will be on time.
If you want to claim the refunds yourself:
- Review the carriers' service guarantees,
- Monitor all packages: obtain an Estimated Delivery Date/Time and Delivery Date/Time for each,
- Identify all service failures by comparing Estimated Delivery Date/Time against Delivery Date/time within the imposed time limits,
- For identified late shipments, check for exceptions that void the guarantee,
- Claim the refund with the carrier before the 15 day dispute window closes,
- Ensure the refund was applied to your account.
Q: Why use Refund Retriever instead of claiming the refunds myself?
- We monitor all your shipments -- not just the expensive ones!
- Carriers have reasons to void their service guarantee for late shipments, resulting in about a 50% of these late shipments do not qualify for any service guarantee refund
- About 50% of late shipments do not qualify for a refund due to exceptions during transit that void the carrier’s service guarantee
- Our system has an extensive Knowledge Base of exceptions to qualify late shipments for dispute processing,
- It’s just easier
- We provide weekly email notifications of carrier amounts due so you never have late payments
- We also prove a monthly email with full details of each refund on your account
Q: How much savings can I expect?
On average, you can expect a 5 to 10% reduction of your bill. However, you will surprisingly see LARGER savings from time to time. The actual savings depend on your shipping pattern, service type, and time of the year.
Q: How do you know what I ship each week? Do I need to send you a weekly file?
No! Once you authorize us to track your shipments, the carriers will provide us the information we need each day at no charge to you. Signing up for this service may require a one-time step that takes only five minutes. Our friendly support staff can walk you through this simple one-time procedure.
We help you establish online billing accounts for each carrier and then fully audit your invoices. We go over your weekly invoices to ensure you only pay for what you ship.
Q: Do you take the refund and then forward the rest to our company?
Absolutely not! 100% of any refund is paid or credited directly to you from the carriers. We will provide a detailed invoice at the end of the month. You only pay us after you verify the refunds and only if you're 100% satisfied.
Q: How does Refund Retriever differ from other companies?
- Refund Retriever charges a small percentage of the refund
- Refund Retriever sends weekly progress emails, take a look and see what these look like
- Refund Retriever sends a detailed monthly invoice that shows you all the packages we have processed
- We show you excatly where to find each individual refund for your own verification of our work
- You can pay via with check in the mail or online through our monthly detailed electronic invoice
- Refund Retriever has no setup fee or monthly service fees
Q: What types of refunds are possible?
a) Non-Shipments - package entered into the carrier system, but never shipped.
b) Non-Deliveries - package that missed its guaranteed delivery date but has not delivered yet.
c) Late-Deliveries - package missed guaranteed delivery date
Q: What type of transactions can Refund Retriever detect and help fix?
a) Third Party billing on your account - we can provide a list of any packages not originating at our client's address
or ending at our client's address.
b) Gross overcharges on weekly invoices - we can provide our clients with a list of packages over a certain dollar amount that are
more thank likely mistakes.
c) Coming Soon - Undiscounted packages - clients will be able to provide us information on thier pre-negotiated discount percentage negotiated with
the carrier and we will ensure this is applied to each shipment.
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